Foreword
The main purpose of this project is to develop a theoretical and methodological framework which will allow an attitudinal-behavioral analysis of Israeli public sector performance. The project is also expected to lay the foundations for a comparative study of this field.
It seems that until today no methodical data collection
regarding Israeli public sector performance was carried out on this level. Thus,
this project is intended to develop a series of evaluation studies and to
constitute a part of an international project of public sector assessment. The
project consists of two main stages: (the first stage) A systematic study of
citizens’ perceptions of the public sector and an understanding of their
development over time, (the second stage) a systematic and continuous study of
the public sector’s employees’ perceptions and attitudes towards their work and
the service which they convey to the citizens. Both stages have been developed
and evolved dramatically in recent years, as evidenced from the reports included
in this web site.
The framework consists of an explanation of the components and advantages of the NAPPA-IL project whose full name is “National Assessment Project of Public Administration- ISRAEL”. The main advantage of the project is its contribution to the strengthening of democratic structures in Israel and to the nurturing of citizens-governance relations. The project may enhance the governance’s awareness of the citizens’ needs as public sector customers and to improve constructive criticism of the governance and its operative branches. In addition, it stresses citizens’ responsibility towards the administration and the governance and the need for greater citizens’ involvement in public administration performance. In addition, the project is able to enhance the degree of collaboration between the governance and its operative-administrative branches, the citizens and the business and private sector. The project began in 2001 and is in continues growth and development throughout the decade. The discussion focuses on three main aspects: (1) Satisfaction with public services, (2) Trust in public administration, (3) The various attitudes and perceptions of the public system and its employees.
We expect this project to become nationally and internationally recognized as the most reliable source of information about citizens' attitudes towards public administration in Israel and beyond. It is our vision that the project will facilitate inter-cultural longitudinal analysis so that it will be possible to trace and study the changes in the structures of citizen-services products and the level of service which they provide using the attitudinal-behavioral evaluation tools accepted in Social Sciences.
Vigoda-Gadot, E. and Mizrahi, S. (2010). The Performance of the Israeli Public Sector: A Citizens Survey and
National Assessment (research paper #10). The Division of Public
Administration and Policy, School of Political Sciences; The
University of Haifa. A working paper
Abstract
and Full Version
Hebrew
Vigoda-Gadot, E. and Mizrahi, S. (2009). The Performance of the Israeli Public Sector: A Citizens Survey and
National Assessment (research paper #9). The Division of Public
Administration and Policy, School of Political Sciences; The
University of Haifa. A working paper
Abstract
and Full Version
Hebrew
Vigoda-Gadot, E. and Mizrahi, S. (2008). The Performance of the Israeli Public Sector: A Citizens Survey and
National Assessment (research paper #8). The Division of Public
Administration and Policy, School of Political Sciences; The
University of Haifa. A working paper
Abstract
and Full Version
Hebrew
Vigoda-Gadot, E. and Mizrahi, S. (2007). The Performance of the Israeli Public Sector:
A Citizens Survey and National Assessment (research paper #7). The Division of Public
Administration and Policy, School of Political Sciences; The
University of Haifa. A working paper Abstract
and Full Version
Hebrew
WITH SUPPORT OF THE ISF - ISRAEL SCIENCE FOUNDATION.
Vigoda-Gadot, E. and Mizrahi, S. (2006). The Performance of the Israeli Public Sector: A Citizens Survey and
National Assessment after the Second Lebanon War (research paper #6a) The Division of Public
Administration and Policy, School of Political Sciences; The
University of Haifa. A working paper Abstract
and Full Version
Hebrew
WITH SUPPORT OF THE ISF - ISRAEL SCIENCE FOUNDATION.
Vigoda-Gadot, E. and Mizrahi, S. (2006). The Performance of the Israeli Public Sector: A Citizens Survey and
National Assessment (research paper #6) The Division of Public
Administration and Policy, School of Political Sciences; The
University of Haifa. A working paper Abstract
and Full Version
Hebrew
WITH SUPPORT OF THE ISF - ISRAEL SCIENCE FOUNDATION.
Vigoda-Gadot, E. and Mizrahi, S. (2005). The Performance of the Israeli Public Sector: A Citizens Survey and
National Assessment (research paper #5) The Division of Public
Administration and Policy, School of Political Sciences; The
University of Haifa. A working paper Abstract
and Full Version
Hebrew
WITH SUPPORT OF THE ISF - ISRAEL SCIENCE FOUNDATION.
Vigoda-Gadot, E. and Yuval, F. (2004). The Performance of the Israeli Public Sector: A Citizens Survey and
National Assessment (research paper #4) The Division of Public
Administration and Policy, School of Political Sciences; The
University of Haifa. A working paper Abstract
and Full Version
Hebrew
Vigoda-Gadot, E. and Yuval, F. (2003). The Performance of the Israeli Public Sector: A Citizens Survey and
National Assessment (research paper #3) The Division of Public
Administration and Policy, School of Political Sciences and the
Center for the study of Organizations and Human Resource Management. Haifa; The
University of Haifa. A working paper Abstract
and Full Version
Hebrew
Vigoda, E. and Yuval, F. (2002). The Performance of the Israeli Public Sector: A Citizens Survey and
National Assessment (research paper #2) The Department of Political Science and the
Center for the study of Organizations and Human Resource Management. Haifa; The
University of Haifa. A working paper
Vigoda, E. and Yuval, F.
(2001). The Performance of the Israeli Public Sector: A Citizens Survey and
National Assessment (research paper #1). The Department of Political Science and the
Center for the study of Organizations and Human Resource Management. Haifa; The
University of Haifa. A working paper
